FAQs

1. What products do you sell?

We offer a wide variety of products, including:

• Home Light Decorations: LED lights, string lights, table lamps, pendant lights, and more.
• Watches: A selection of stylish and functional watches for all occasions, including minimalist, modern, and classic designs.
• Other Products: We also carry various lifestyle and home décor items, carefully curated to complement your style and needs.

2. Where do you ship to?

We offer worldwide shipping to most countries. Shipping times may vary based on your location, and you can check our shipping policy for more specific details.

3. How long will it take for my order to arrive?

Shipping times can vary depending on your location and the product's availability. Generally, it takes between 7-20 business days for orders to arrive. You’ll receive a tracking number as soon as your order is dispatched, so you can monitor its progress.

4. Can I track my order?

Yes! Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also log in to your account on our website to check the status of your order.

5. Do you accept returns or exchanges?

We want you to be completely satisfied with your purchase. If you're not happy with an item, you can request a return or exchange within 30 days of receiving your order. Please visit our Return & Exchange Policy page for more information on the process.

6. Are your products high quality?

Yes! We partner with trusted suppliers to ensure that every product we offer meets high-quality standards. Our team thoroughly inspects each item before it is shipped to you, and we stand behind the quality of everything we sell.

7. How do I place an order?

Simply browse our website, select the items you’d like to purchase, and add them to your cart. When you’re ready, proceed to checkout, enter your shipping information, and complete your payment. You’ll receive an order confirmation email once your purchase is successful.

8. What payment methods do you accept?

We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. You can choose your preferred payment method at checkout.

9. Can I cancel or modify my order?

We process orders quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us within 24 hours of placing it. While we can’t guarantee changes after this period, we will do our best to accommodate your request.

10. Are the watches water-resistant?

Many of our watches are designed with water resistance, but the level of resistance varies between models. Please check the product description for details on water resistance before purchasing.

11. Do you offer gift wrapping or special packaging?

At the moment, we don’t offer gift wrapping, but we’re always looking for ways to improve. Keep an eye out for updates on this feature in the future!

12. Do you have discounts or promotions?

We regularly offer special promotions and discounts, so be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals.

13. What should I do if I received a damaged item?

If you received a damaged or defective item, please contact us within 7 days of receiving your order with pictures of the damage. We'll review the issue and either send you a replacement or process a refund.

14. How can I contact customer service?

You can reach our customer service team via email at [Your Contact Email] or through our Contact Us page on the website. We’ll get back to you as quickly as possible to assist with any questions or concerns.